Privacy policy

Legal information

Legal information - legal entityThe website www.macaronesiaholidays. com is edited by : MACARONESIA HOLIDAYS,TENERIFE Y LUGANO S.L.
with a capital of 3000. 0 euros and registered office at AVENIDA AMSTERDAM 1, 38650 LOS CRISTIANOS, registered in the administration SPAIN of SANTA CRUZ DE TENERIFE with the number B56215692, VAT number intracommunity: B56215692. The director of the publication is Ms/Mr MICHELE VALENTIN BRAND, AVDA. AMSTERDAM 1, 38650 LOS CRISTIANOS, email: info@macaronesiaholidays.com, phone: +34 822 111 408. 
The site www.macaronesiaholidays.com is hosted by the company Amenitiz solutions SL, Cl Plaza Urquinaona Num.4 P.1 Pta.c 08010 - Barcelona, +33 1 86 65 02 09.

Privacy Policy


Amenitiz is registered under CIF number B67096750 in Barcelona, Spain. Its registered office is located at 4, Plaza d'Urquinaona, 08010 Barcelona, Spain.
Amenitiz supports hosting professionals by offering them a digital platform hosted in SaaS mode that allows them to create a website for their hosting activity.  
MACARONESIA HOLIDAYS
This company is registered in the administration SPAIN of SANTA CRUZ DE TENERIFE with the number B56215692 (hereinafter, the  “Establishment”). Its registered office is located at AVENIDA AMSTERDAM 1, 38650 LOS CRISTIANOS.  
Email address of the institution's data protection officer:  info@macaronesiaholidays.com
Hereinafter, Amenitiz and the Institution are jointly referred to as the  ‘Data Controller’. The terms  ‘we’,  ‘us’ and  ‘our’ in this Privacy Policy refer to the Data Controller. 
As the controller of the processing of your Personal Data, we make every effort to protect your privacy when you visit the Site.  
This Policy allows you to learn more about the origin and use of your Personal Data and the browsing information it processes when you visit our Site.
For the purposes of this Policy, the term  ‘Personal Data’ refers to any data that relates uniquely to you and that allows you to be identified directly or indirectly, regardless of the Terminal you are using.
The term  ‘Terminal’ refers to the physical equipment (computer, tablet, smartphone, phone, etc. ) that you use to view and browse the Site.
The term  ‘Regulation  refers to the Regulation concerning personal data and, in particular, Regulation No 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No 78-17 of 6 January 1978 and the French Act No 2018-493 on the protection of personal data.  
By using our Site, you declare that you accept the terms of this Policy in their entirety.  
If you do not agree with any of these terms, you are free to stop using our Site.
This Privacy Policy is updated regularly. In order for you to be properly informed of any significant changes in advance, we will notify you by posting notices on the relevant services or by email, as appropriate.  
The Site will always display the most current version of this Privacy Policy. 
1.  Protection of your personal data
In accordance with the Regulation, we list all processing operations carried out in a processing log which we make available to the competent authorities.
All information you have provided to us during your visits to the Site is kept strictly confidential. This information is necessary for the purposes of processing. 
1.1. What personal data is collected and processed?
The information that may be collected and processed is as follows: 
- Financial and payment data: your bank details (in this regard we inform you that all payment transactions are encrypted by the receiving bank or accredited storage centre and that we do not store any credit card numbers), information about your bookings, etc. ..; 
- Login, geolocation (only with your consent) and navigation data; and 
- Personal preferences: This includes your cookie preferences.
When we ask you to enter your personal data to access a feature, some data are mandatory fields as they are data we need to enable you to access this feature (for example, to register your booking we need your first and last name).
It is important that the personal information shared about you is correct and up to date.
We do not process any personal data that could be qualified as ‘sensitive’ (information relating to racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) within the meaning of the Personal Data Regulation.  
In this regard, it is specified that our Site is not intended for children and that we therefore do not process any data relating to them.
We undertake not to transfer your personal data to third parties unless otherwise specified in Article 1. 3. 
1.2. For what purposes is your Personal Data collected and processed?
The Personal Data listed above may be collected and processed for the following purposes: 
The processing of your data is necessary to keep you informed of the status of your booking, the summary of your booking, accepting your payment, etc.  
Access to customer service
We process your personal data within the framework of our customer service in order to answer your questions, in particular via the contact form.  
Improving our servicesWe process your browsing and booking data for analysis and statistics. Indeed, this data allows us to analyse how you use our Site and to improve its ergonomics and quality.
Marketing 
As part of your subscription to our newsletter, we process your data to manage your subscription and send you targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service. 
Processing for marketing purposes requires your consent. Therefore, you can unsubscribe from our communications at any time.  
1. 3. Who are the recipients of your personal data?
During your use of our Site, you may receive information from third parties with whom we collaborate to provide you with certain services. This may be a matter of:
- Accredited financial institutions and storage centres;
- Marketing, communication and advertising related service providers.
Personal data collected on the Site is primarily processed by the internal services of the Data Controller.
However, we may share your information with the aforementioned third parties for the following reasons, among others:
- to effect payment in the case of financial institutions and accredited storage centres;
- optimize your experience on our Site and improve our services for marketing, communication and advertising related service providers.  
We ask third parties who receive your personal data to agree to comply with the Personal Data Regulation. The aforementioned third parties may only use your Personal Data in accordance with our instructions and not for their own use.
Your login and navigation data may also be transferred to Google Analytics.
We may also disclose your Personal Data to respond to a request from legal authorities.
1.4. How long is your Personal Data kept?  
We will keep your data for a period of ten (10) years from your last booking to respond to any queries, complaints or to keep all data necessary to comply with legal, accounting or analytical requirements (article L.123-22 of the French Commercial Code).
We may also keep your data for research or statistical analysis; it will then be anonymised.  
As part of a subscription to our newsletter, we will not contact you if you have not opened our newsletters for more than twelve (12) months.
Any changes to this Policy will be made on this page and you will be notified by email in the event of a material change.
The data controller may also store your data for research or statistical analysis. Since these are then anonymised, the Regulation does not impose any retention period, as it is no longer possible to ‘re-identify’ you later.

1. 5. Hosting of your Personal Data
Your Personal Data is hosted by Heroku Inc. The Landmark @ 1 Market St., Suite 300, San Francisco, CA, CA, San Francisco, CA, Suite 300, San Francisco, CA, 94105, United States.
The servers on which your Personal Data is stored are located in Frankfurt, Germany.
In any case, the Data Controller has taken appropriate technical measures to maintain the security of your Personal Data.
1.6. What are your rights?
1. 6.1. Consent
Your consent must be given in a clear and unambiguous manner. This is why, when you agree to fill in the contact form on the Site:
- you are informed of the use that will be made of your Personal Data;
- children under the age of 13 cannot give their consent.
1.6.2.  Other rights 
Under the Regulation, you have the following rights over your Personal Data:
- Right of access to data: this right allows you to receive a copy of the Personal Data we hold about you;
- Right to erasure of your Personal Data: this right gives you the possibility to request the erasure of your Personal Data if any of the legal conditions are met: 
your Personal Data must be erased under a legal obligation.
- Right to restrict the processing of your Personal Data; this restriction of processing can be carried out at any time:  
you dispute the accuracy of your Personal Data; 
you object to our use of your Personal Data through your right to object.
- Right to portability of your Personal Data: you can contact us to have your Personal Data provided to you or directly to another data controller in a structured, commonly used and machine-readable format;
- Right to object: you can contact us when 
the processing is carried out in the public interest or in our legitimate interests; you can object only on grounds relating to your situation; 
processing is carried out for the purposes of commercial prospecting; you can object to this at any time and without any explanation being given to us.
- Right to determine the destination of your personal data after your death (the e-Testament): one of the specific features of French law is that it allows you to send us your instructions on how we will process your personal data after your death. You can therefore choose whether it is erased or passed on to one of your family members.
Regardless of the purpose or legal basis under which we process your data, you may, at any time and free of charge, send us an email to take advantage of your rights at the following address:  info@macaronesiaholidays.com
Or send us a letter to the following address:
AVDA. AMSTERDAM 1, 38650 LOS CRISTIANOS
Please note, however, that we cannot always respond positively to your request for legal reasons which we will inform you, if necessary, after receiving your request.
In any case, we remind you that you have the right to lodge a complaint with the competent administrative authority.
1. 7. What are the legal bases for processing? 
For the processing of your data, we rely on legal grounds that depend on how you interact with our Site.  
When you purchase products on our Site, we collect and process your personal data to perform the contract between you and us. For example, we need your postal details to deliver your order or your bank details to process payment.
We also rely on other legal grounds, such as your legitimate interests. For example, we consider it in your interest that your identity cannot be used for fraudulent purposes, that our customer service staff have access to your order information to serve you better, or that we can better understand your use of our Site to improve its usability and the services we offer you.
Finally, when it comes to the processing of personal data for prospecting purposes, the legal basis for the processing is your consent (see Article 1. 6.1.). 
2.  Internet browsing security
2.1.  Integrity of your data on the Internet
The Site has appropriate security measures in place to prevent any loss, unauthorised use or access, modification or disclosure of your Personal Data.  
All Personal Data collected is stored on secure servers. The controller has also established procedures to manage any Personal Data breaches.
2. Malicious Uses
It is recommended that you connect only to secure networks, preferably private networks. Be aware of the risks involved with public wifi networks.
Regardless of the data controller to whom you have voluntarily transmitted your personal data and taking into account the nature of the Internet network, other operators, without any link to the data controller, may collect them without your consent, in particular during your Internet browsing. We therefore recommend that you install anti-virus and anti-spyware software on your computer and that you update it regularly.
2.3.  Usurpation/ Phishing/ Phishing
The Data Controller will never ask you by e-mail to obtain personal information.  
If you receive an email on behalf of the Data Controller asking you to provide sensitive personal information (bank details, details relating to your private life, etc.), please do not reply and forward this email to us so that we can take the necessary measures.
You should only provide your account information after you have logged in to the Site directly through your browser.
3.  Cookie policy
A cookie is a cookie, i.e. a text file that may be stored in a dedicated space on your Terminal's hard drive when you visit a website. A cookie allows its issuer to identify the Terminal on which it is stored, during the period of validity or registration of the cookie.
When you consult the Site, information relating to the navigation of your Terminal (computer, tablet, smartphone, etc.) may be recorded via the cookies. ) may be recorded through the cookies installed on your Terminal, depending on the choices you have made in relation to cookies and which you may modify at any time.
3. 1What are cookies used for on our Site?
Only the issuer of a cookie can read or modify the information contained in it.  
When you connect to the Site, the Data Controller may, at its discretion, install several cookies on your Terminal in order to recognise your Terminal's browser during the period of validity of the cookie in question. The cookies we issue are used for the purposes described below.
The cookies we issue enable us to:
adapt the presentation of the Site to your Terminal's display preferences (language used, screen resolution, operating system used, etc. ) when you visit the Site, depending on the screen or reading hardware and software contained in your Terminal; and
to implement security measures, for example, when you are asked to reconnect to content or a service after a certain period of time.
3.2.  Your choices regarding cookies 
There are several ways to manage cookies. Any settings you make may affect your Internet browsing and your access to certain services that require the use of cookies. 
You can choose at any time to express and modify your wishes regarding cookies by the means described below.
In particular, you can configure your browser so that cookies are stored on your Terminal or, on the contrary, so that they are rejected, either systematically or depending on their origin.  
You can also configure your browser software so that you are offered the option to accept or reject cookies from time to time, before a cookie can be stored on your Device. For more information, see ‘How to choose, depending on the browser you use’ in article 4.2.3. below. 
3.2.1.  The cookie agreement 
The recording of a cookie on a Terminal is essentially subject to the will of the Terminal user, who can express and modify it at any time and free of charge through the options offered to him by his browser software.  
If you have accepted the registration of cookies on your Terminal in your browser, the cookies embedded in the pages and content you have viewed may be temporarily stored in a dedicated area of your Terminal. They can only be read by your transmitter.
3.2.2.  Refusal of cookies 
If you refuse to accept cookies on your Terminal, or to delete those already stored on your Terminal, the quality of the functioning of the services offered by the Site will not be affected.  
However, you will no longer be able to benefit from a number of functions that may be necessary to navigate certain areas of the Site. This would be the case if you tried to access content or services for which the installation of cookies is strictly necessary (for example, to book a stay). This would also be the case if the Data Controller - or its service providers - were unable to recognise, for technical compatibility reasons, the type of browser used by your terminal, your language and screen settings or the country from which your terminal appears to be connected to the Internet.
Where necessary, the Data Controller declines all responsibility for any consequences relating to the operation of its services resulting from the impossibility for it to record or consult the cookies necessary for their operation and which you have refused or deleted.  
We would like to point out that some cookies cannot be deleted as they are strictly necessary for the technical functioning of the Site.
3. 2.3. How to make your choices, depending on the browser you use? 
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will let you know how to change your cookie preferences. 
For Google Chrome :

3. 2.4. Deleting your cookies
You can delete all your cookies or just the ones you want. Deleting cookies does not prevent browsing or reinstallation during browsing. This allows you to control your browser's cookie library at some point. Technical cookies, necessary for browsing, will be reinstalled if you visit the Site.
The following explains the procedure to follow depending on your browser.
Google Chrome
In the Chrome menu, select ‘Settings’.
Show advanced settings
Go to the “Confidentiality
Click on ‘Content settings’.
In the ‘Cookies’ paragraph (first paragraph), tick the box ‘Block cookies and third-party site data’.
Save your changes by clicking ‘OK’.
Firefox
In the Firefox menu, go to ‘Tools’ and then ‘Options’.
On the ‘Privacy’ tab, check the ‘Accept cookies’ box.
For the setting ‘Accept third-party cookies’, select ‘Never’.
Save your changes by clicking ‘OK’.
Internet Explorer
In the Internet Explorer menu, go to ‘Internet Options’.
In the ‘Privacy’ tab click on the ‘Advanced
Accept internal cookies, reject third-party cookies
Save your changes by clicking “OK”.
Safari
Click “Preferences”.
In the window that has opened, go to the ‘Security’ tab.
To choose, ‘Accept cookies’, select ‘Only from sites I visit’.
3.2.7.  Your choices expressed online directly with us 
If you do not wish:  
that we collect data about your browsing,
you can choose to disable all third party cookies, which are not essential for browsing the Site.
We will then store a cookie on your terminal whose sole purpose is to disable the placement of these cookies on your computer. This cookie will be valid for twelve (12) months.
Warning, the consideration of your choice is based on a cookie. If you delete all cookies stored on your Device (via your browser), the Data Controller - or its service providers - will no longer know that you have made this choice.
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